Support & FAQ

*We recently completed some unexpected system updates. As we resume normal operations, our dedicated team is working diligently to process and ship all orders as quickly as possible. We understand that some customers have been waiting longer than our estimated fulfillment time, and we sincerely apologize for the delay.

For those who placed an order recently, please be aware that while we are catching up on a backlog, your order may take a little longer to ship than usual. Rest assured, we are making every effort to get your items to you promptly, and you will receive a tracking confirmation email as soon as your order is on its way. Some orders may ship in more than one package.

If you have any questions or need further assistance, our customer service team is here to help. Please feel free to reach out to us by email: help@outofprint.com. Thank you for your understanding and continued support of Out of Print.

Out of Print's offices and warehouse will be closed on Thursday, November 28th and Friday, November 29th in observance of Thanksgiving Day.

For in-stock items:
Most orders take 2-3 business days (Monday-Friday) for our warehouse in Maryland to pick, pack and ship.

Orders immediately flow to the warehouse so we are unable to accommodate address edits, order changes or cancellations.

*We're working diligently to get your order to you as quickly as possible! Due to the high volume of sale orders, please expect longer than usual processing times.*

For Print Shop items:
Most orders will be processed within 2 to 5 business days in addition to the shipping time for the delivery method selected.

We cannot make any changes, cancellations or address edits to Print Shop orders for any reason.

For all other inquiries, please email: help@outofprint.com

What are your shipping rates?

The shipping price will be reflected at the checkout. Please note: the shipping price will vary if you order Print Shop items.

What are your shipping options?

SHIPPING OPTIONS

DOMESTIC
(50 U.S. states, Washington, D.C. addresses)
• UPS Standard (1 - 5 business days in transit)

**Orders shipping to a P.O. Box or Military address (APO/DPO/FPO), your package will ship via USPS instead of UPS.**

TAXES
Depending on your shipping destination, we will collect sales tax to be remitted to the appropriate US state. At this time, we collect sales tax for purchases made by all 50 US state residents.

CANADA
(Non Print Shop orders)
• Canada Shipping (6-14 business days)

(Print Shop orders)
Shipping Canada Standard for Print Shop orders: Allow up to 12 business days from the ship date. Your package may be subject to a GST or HST tax rate of 5 to 15% depending on the destination province or territory. British Columbia, Manitoba, Quebec, and Saskatchewan might also be subject to PST.

What could delay my order being shipped?

At checkout, double check that your address is correct, and please do not use special characters or accents, as these issues may delay shipping.

Are there gift wrapping options available?

We unfortunately don't offer gift wrapping options at this time.

What payment methods do you accept?

For Online Orders: We accept credit cards (Visa, Mastercard, American Express, Discover), PayPal, Amazon Pay, Google Pay, and Apple Pay.

We do not accept multiple credit cards or non-Out of Print gift cards.

For Phone Orders: credit cards only ((Visa, Mastercard, American Express, Discover)

Our prices are in US Dollars.

Browsers that support Google Pay:
Google Chrome, Apple Safari, Mozilla Firefox, and UCWeb UC Browser

Devices that support 
Apple Pay:
To see the Apple Pay button, you must use Safari on iOS 11 or MacOS High Sierra on one of the following devices:

iPhone (SE, 6, 6 Plus, or newer)

iPad (Pro, Air 2, mini 3, or newer)

Apple Watch

MacBook Pro with Touch ID

Any Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch

Can I Use More Than One Discount Code On My Order?

You can't "stack" discount codes. If you have a 10% off discount code, you can't also use a "free shipping" code. Only one discount code at a time will be valid.

Discount codes: Excludes Print Shop collection, The Dog Man collection, Peter Rabbit™ collection, Lore Olympus Box Set Slipcase, The World of Minecraft Collector's Edition book.

What Is Your Return Policy
We hope our bookish products make you happy. If you are not completely satisfied with the items you received, we will gladly process an exchange or return within 30 days.

Please send all returns in original condition (unworn, unwashed and with original tags attached). We ask that when you first try on our tees, you don't wear any cologne/perfume/deodorant that may cause a scent or mark on the item (or we might not be able to accept the return).

Please kindly note that all shipping costs to send exchanges and returns to us are the responsibility of the customer. Customers must provide us with a tracking number for items sent to us for refunds or exchanges.

We will either exchange the item for another comparable item of your choice or, if preferred, refund the purchase price upon receipt. We will refund delivery charges if you originally received a faulty product or if we shipped you the wrong item. Unless otherwise indicated, all exchanges will be sent out via standard shipping.

**If your order included a promotion, the return may bring you under the promotional threshold and the amount of the refund will be reduced by the retail value of the free item.**

To process a return, please send an email to help@outofprint.com with the following information and we will reply with instructions on how to ship your item back to Out of Print.

• Purchase Order Number
• Name and address
• Products being returned
• Reason for return
• What you would like to do (refund or exchange)

How Does Your Apparel Fit?

Our shirts are super soft and treated to feel like they came from a different era. We use a variety of techniques to achieve this vintage look and feel. As a result, each of our shirts is unique with slight variations in color, distress and level of fading; wearing and washing continues this process.

To ensure the best fit for you, be sure to refer to the fabric blend and size chart on each product page while browsing particular styles and follow garment care instructions.

*Both of our Women's (crew, scoop, v-neck) and Men's/Unisex crew neck shirts are form-fitted. That said, most of our customers find that our men's / unisex shirts are generally true to men's standard sizing, and our women's line runs on the small side. Please note that we use various manufacturers for all of our shirts. Our women's and men's t-shirts vary in size from one style to the next. While one shirt in a large may fit perfectly, another in the same size may fit a bit differently. We include all information the manufacturer provides, such as fabric composition, general sizing recommendations, and the sizing chart in the details section of the individual product page. We always recommend that customers measure themselves against the individual size chart to help you make the best decision for your fit.

Do you offer relaxed fit tees?

We offer women's relaxed fit tees here.

How Can I Be Notified When The Size I Want Is Back In Stock?

If the size you want is out of stock, you can be notified by email when it is back in stock. Toward the center of the product page, there will be a navy blue button that reads: NOTIFY ME WHEN AVAILABLE.

Click on it and enter your email address to receive an email as soon as this item becomes available again.

Cleaning & Care

Apparel
Please see care instructions on inner neck label. In general for shirts, we recommend machine wash cold with like colors, tumble dry low, no iron and no bleach.

For sweatshirts - machine wash cold and hang to dry.

Regular Socks
Machine wash warm. Tumble dry low. No bleach.

Cozy Socks
Machine wash cold with like colors. Use only chlorine-free bleach. Tumble dry on low. Do not iron.

Boxers
Machine wash warm. Wash with similar colors. Tumble dry low. No bleach.

Totes and Pouches
We recommend customers spot clean the tote bags and pouches as they get dirty instead of washing them. Typically you don't want to machine-wash a printed canvas bag because it can damage the print and shrink the fabric.

If needed, the best way to keep it clean is to hand-wash with laundry detergent and warm water. For heavier stains, a scrub brush can be really effective, and for general grime, a terry cloth or regular wash-rag should do.

*We do not recommend washing the colored tote bags. They are made with dyed canvas and are not colorfast.*

Do Your Shirts Shrink?
100% cotton shirts can shrink about 5 to 10% in the wash.

Wholesale customers can place their orders via:

Online at: http://www.penguinrandomhouse.biz

Mail: Penguin Random
House Customer Service
400 Hahn Road
Westminster, MD 2115

Phone: 1-800-733-3000

Monday-Friday, 8:30 a.m. until 5:30 p.m. EST

Fax: 1-800-659-2436

Orders and inquiries about your orders can be emailed to: customerservice@penguinrandomhouse.com

If you are in Canada, direct your inquiries to:
customerservicescanada@penguinrandomhouse.com

To set up a new wholesale account:

US New Accounts:
newaccount@penguinrandomhouse.com

If your store is outside of the US or Canada and you need to set up an account, please email:
internationalsales@penguinrandomhouse.com

If your store is in Canada and you need to set up an account, please email:
Newaccountscanada@penguinrandomhouse.com

Orders containing preordered items will be held and shipped in full when everything is in stock.

**We are no longer selling gift cards as of 9/1/2022 but you can continue using gift cards you already have.**

Can Gift Cards Be Used In Conjunction With A Discount Code?

Yes, gift cards are a form of payment. Unfortunately, Amazon gift cards are not accepted as a form of payment on Amazon Pay.

How Do I Use My Gift Card?

1. Add selections to your cart and go to the checkout page

2. Enter your code in the Gift card code box under Payment method

3. Click the "APPLY" button

4. Your gift card code will automatically be applied to your order and will be reflected in your order total

You can use multiple Out of Print gift cards on the same order.

For Sales Tax Exempt requests:

Before placing your order, we will need the following information to submit your account for approval  

1. Your sales tax exemption documentation. 
2. The purpose of your order, please include information on whether the items will be resold or used as gifts/ prizes/ or donations.
3. The shipping address - this address should match the organization listed on the tax-exempt documentation.
4. The billing address for your form of payment. 

If all the documentation provided is complete and up to date, most accounts are approved within three business days. Once your account is approved, we will create a tax-exempt customer account for you on our website and email you the link to activate your account. 

Note: We can not refund sales taxes on orders shipped to an individual’s home address. We can not refund sales tax on existing or previous orders placed outside of an approved tax exempt account.

The Print Shop Collection:

This print-on-demand collection features t-shirts, tank tops, sweatshirts, bucket hats, and mugs.

Ordering

Order Cancellations and Address Changes:
We cannot make any cancellations or address changes to Print Shop orders for any reason.

Production: Most Print Shop orders will be processed within 2 to 5 business days in addition to the shipping time for the delivery method selected.

Delivery: Our Print Shop orders and in-stock orders will ship in different packaging from multiple fulfillment centers.

Shipping Eligibility: The Print Shop is only available to ship to the US and Canada.

Shipping US Orders: The shipping price will be reflected at the checkout. However, you will also receive a separate shipping charge if you also order in-stock products.

Shipping US Standard: Allow up to 12 business days from the ship date.

Shipping Canada Standard: Allow up to 12 business days from the ship date. Your package may be subject to a GST or HST tax rate of 5 to 15% depending on the destination province or territory. British Columbia, Manitoba, Quebec, and Saskatchewan might also be subject to PST.

Exchanges and Returns: Since our products are custom printed, you may experience slight variances in size and color between orders. Exchanges are subject to availability.

Can I use a discount code for Print Shop products?
Print Shop products are not eligible for all discount codes or promotions.

Customer Service
Email our CS team at: help@outofprint.com

Damaged items: For damaged items, please provide a picture of the entire product including the design and a second picture with a close-up of the damaged area with the design in view.

Incorrect items: If you receive an incorrect item, please provide a picture of the item you received and a second picture of your packing slip.

Please note: Replacements for damaged or incorrect items are subject to availability.

CLEANING & CARE

Apparel: Please see care instructions on inner neck label.

Shirts and Tank Tops: In general, we recommend that you machine wash our apparel inside out, on cold with like colors. Tumble dry low, no ironing and no bleach. In addition, please note that the 100% cotton shirts can shrink about 5 to 10%.

Sweatshirts and Hoodies: We recommend that you wash our sweatshirts inside out. Machine wash cold on a gentle cycle with a mild detergent and like colors. Tumble dry low, no iron and no bleach.

Embroidered Sweatshirts and Hoodies: You will notice a thin, paper-like sheet placed on the inside and embroidered along with the design. This backing acts as a stabilizer and ensures that the designs look good and last a long time. We recommend that you wash our sweatshirts inside out. Machine wash cold on a gentle cycle with a mild detergent and like colors. Tumble dry low, no iron and no bleach. Do not wring out the sweatshirt or hoodie or wash with zippers or metal objects.

Bucket Hats: We recommend you hand wash our hats in lukewarm water with a mild detergent. Use a use a damp cloth on any spots. Do not use bleach or brushes.

Mugs: White mugs are dishwasher and microwave safe. Black mugs are not dishwasher or microwave safe.

Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Is Your Site Secure?

Yes, our site is secure. We use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

What Is Your Privacy Policy?

Please refer to our privacy policy for details on how we collect and use information submitted to us.

January 31, 2023 was the last day we offered international shipping direct to consumers outside of the U.S.

On February 1, 2023, we transitioned warehouse operations to a new facility and no longer offered this option.

Update: As of September 23, 2024, we now ship to the 50 U.S. states, Washington, D.C., APO/DPO/FPO addresses, and Canada.

We truly appreciate your support through the years and will actively work toward a sustainable solution to provide international shipping again in the future.

In the meantime, we will maintain relationships with our international retail accounts so that our customers can still obtain a selection of products locally.

If you have a gift card, please redeem by January 31, 2023.